Refund Policy

Replacement/Refund Policy
The customer is offered an Immediate Replacement against any manufacturing defects/deformities within a period of 2 days (Unless a different timeline is specified in the product description) from the date of delivery. If 2 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. Refunds are applicable only in cases where a replacement cannot be provided for a defective product.

In Case the customer wishes to return a product, but there is no issue with the product as per the company service center, refunds will be made once the product is received by the company after deducting the non-recoverable expenses such as bank charges, shipping costs, wear & tear, depreciation, etc. (T&C applied)

Shipping cost charges – Max up to INR 300 depending on the shipping address of the client
Depreciation charges – Max up to 30% of the product value depending on the condition of the returned product received.

Condition to be met to be eligible for replacement/refund:

  • The product is a genuine “Newtons” Product that has supporting invoice/bill which the customer has to share with “Newtons” at the time of the request.
  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging along with its original contents like accessories, manuals, etc.
  • Defects are NOT caused by improper use, as determined by the company personnel.
  • If NO repair attempt is made by the non-authorised person before bringing the product to “Newtons”.
  • All expenses & risks incurred in shipping the item/product to the company’s service center will be borne by the customer. (T&C applied).

The procedure of Returns:
Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Note: If in any circumstances, the order gets canceled, the amount will be refunded (through the same channel from where the payment was made) to the customer.